Vendors

    Can we transfer customer data outside India when working with global vendors?

    Short Answer

    Yes, but only to government-approved countries and with appropriate safeguards in place.

    Answer

    Yes, cross-border data transfer is allowed, but only to countries approved by the government. You must also ensure that appropriate safeguards are in place.

    Businesses working with global vendors need to carefully evaluate data flow and jurisdiction risks to remain compliant.

    Law Reference

    DPDP Cross-border transfer provisions

    Business Impact

    Global operations must map data flows across jurisdictions. Using vendors in non-approved countries requires alternative arrangements or data localization.

    Real-World Example

    An Indian e-commerce company using a US-based email marketing tool must verify that the US is on the approved list and that the vendor has adequate security measures.

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