Rights

    Do we need a system to handle user requests like access, correction, or deletion?

    Short Answer

    Yes, a structured, trackable system is required to handle user rights requests like access, correction, and deletion.

    Answer

    Yes, DPDP requires a structured and trackable grievance system to handle such requests efficiently.

    Manual handling is not scalable, so businesses typically implement workflows or platforms to manage this.

    Law Reference

    Section 13 – Right to Grievance Redressal

    Business Impact

    Manual handling of rights requests is not scalable. Businesses need automated workflows with SLAs and audit trails.

    Real-World Example

    A bank receives 500+ data access requests monthly. Without an automated system, response times exceed limits, leading to regulatory complaints.

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