Short Answer
Yes, DPDP applies to all individuals whose data you process, including customers, leads, employees, and website visitors.
DPDP applies to all individuals whose data you process, including customers, leads, employees, and even website visitors.
From a business standpoint, this means your HR systems, CRM, and marketing tools all fall under compliance — not just customer-facing platforms.
Law Reference
Section 2(j) – Definition of Data Principal
"Data Principal means the individual to whom the personal data relates."
HR systems, CRM databases, and marketing tools all fall under DPDP scope. Organizations must extend compliance beyond customer-facing platforms to internal systems.
An e-commerce company must ensure DPDP compliance not just for customer data, but also for employee records in their HRMS and lead data in their CRM.
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