Diners & guests
01NameMobileEmail
For service and account management
The F&B privacy problem
One mobile number.
Many purposes.
A number taken to fulfil an order often goes on to power loyalty and promotions. Each purpose needs its own legal basis. Consent isn't required for every one, but where you rely on it, withdrawal has to work.
Personal data landscape
Who's in your data
Map what you collect, from whom, through which channel, and why.
Industry challenges
Where F&B privacy breaks down
Same guest, 5 systems
POSOpted inLoyalty appOpted inAggregatorUnknownCRMOpted outWhatsApp toolOpted inF&B challengeOneConsent capability
Fragmented customer data
POS, loyalty, aggregators and CRM each hold a piece of the guest.
Consent Governance Platform
One governance layer for consent-related workflows across POS, loyalty, ordering and CRM touchpoints.
Purpose creep
Order data gets reused for loyalty and marketing without a separate legal basis.
Purpose and Sub-purpose Mapping
Maps each purpose and its data fields to a defined activity, so ordering, loyalty and promotions stay separate.
Preferences out of sync
An opt-out at the outlet never reaches the WhatsApp campaign.
Consent and Preference Workflows
Communicates preference changes and withdrawals to connected systems via configured integrations.
Franchise gaps
Outlets run different POS systems, notices and practices.
Notice Management
Version-controlled notices with outlet- and channel-specific configurations across company-owned and franchise outlets.
Aggregator ambiguity
Unclear roles when delivery partners receive customer and order data.
Third-Party Risk Management
Documents Data Fiduciary and Data Processor roles for delivery and aggregator partners, and the data each receives.
No audit trail
No proof of which notice was shown or how a request was handled.
Audit and Recordkeeping
Notice versions, consent records, request history and timestamps, according to the implementation.
DPDP Act, 2023 at a glance
The Act, mapped to your operations
Section 4
Grounds for processing
Map purposes across ordering, loyalty, reservations, delivery and marketing.
Section 5
Notice
Review notices at POS, QR forms, apps, websites and loyalty journeys.
Section 6
Consent
Where consent is relied on, keep records and make withdrawal work.
Section 8
Fiduciary obligations
Security, retention, breach response and Data Processor contracts.
Sections 11–14
Data principal rights
Intake, verification and tracking for access, correction, erasure and grievances.
Sections 9–10
Children's data & SDF
Assess child-focused services and Significant Data Fiduciary status.
A practical, non-exhaustive mapping, not a legal opinion. Verify applicability, exemptions and commencement dates against the current Act, notified Rules and official notifications.
Use cases
Consent in action, from table to delivery
Use case 01
Outlet counterLoyalty enrolment at POS
Scenario
A guest joins rewards at checkout. Loyalty and promotions are offered as separate choices.
OutcomeTwo purposes, recorded separately
With OneConsent
POS · Counter 2
Join Rewards
Mobile+91 98••• ••521
Bill₹1,240
Loyalty program
Loyalty administration
Promotional offers
Optional
Enrol guest
Application ecosystem
Where OneConsent fits
Connect through APIs, Web SDK and Mobile SDK. Preferences flow to every system that needs them.
Upstream · collection
POS & billing
Websites & ordering apps
QR menus & feedback forms
Reservations & queues
Loyalty enrolment
Aggregator channels
Notice management
Consent & preferences
Purpose mapping
Rights requests
Downstream · usage & sharing
Email, SMS & WhatsApp
Marketing automation
Delivery partners
Payment providers
Analytics & personalisation
Franchise partners
OneConsent is not a replacement for POS, order management, payments or delivery operations. Connected systems still need integrations to honour preferences and fulfil requests.
60-second self-check
How ready is your brand?
An initial assessment tool, not a certification or guarantee of compliance.
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Getting started
Begin with a data inventory and clear ownership.
Assess your F&B data ecosystem
Find your privacy governance gaps and build a more transparent approach to customer data.